Employee turnover has seemingly forever been a pain point for the janitorial industry, especially during a very strong economy. During a strong economy the average employee has more job choices than usual.
We live in an era in which employees feel as though the way to get ahead is by jumping from opportunity to opportunity. Gone are the days when employees feel that long term loyalty to a single company will provide them enough income to one day retire.
Losing employees hurts in the short term. You’ll be scrambling to fill the previous cleaner’s now vacant spot. Without cleaners, you can’t uphold the promises you made to your clients who rely on your service as a key component to their business.
In the long term it hurts because your cleaning company won’t establish a culture or identity if turn over is a constant.
One day its this employee, the next week its a different employee.
At Purple Sun Insurance Services LLC in Roseville, CA we’ve learned clients really appreciate a smooth predictable customer experience.
With all that said, here are three tips to prevent turnover and all the negatives it brings to your business.
1.) Allow your workers to grow
Employees are there to earn a paycheck, but also to experience growth in their career. Can you blame them? You’re a small business owner. If anyone should embrace this, its you. Nearly ⅓ of employees say that their employer does not provide enough opportunity to grow. Your company should have a culture that encourages their personal and career development.
2.) Make working less mundane
Employees get bored and start to experience the grass is greener syndrome. Make working for your company fun and exciting if you can. This type of approach goes a long way. Remember, if your employee anticipates that they would have a more exciting job at another cleaning company, that’s when they start sending our applications.
3.) Care about your employees
Really though, care about your employees. Many employees are more motivated by feeling appreciated than receiving a paycheck. Thank them for their work. Tell them that without them, you wouldn’t be able to grow your business. Say it because you mean it. Say it because its true. Say it because you know that showing gratitude is an excellent way to receive more of the universe’s pleasantries.